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Omio Privacy Policy

Omio Consulting Pty Ltd
Version: 2.0
This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our website and mobile application (Site). In this Privacy Policy we, us or our means Omio Consulting Pty Ltd, ACN: 643 509 193].

As an organisational psychology and leadership consulting practice, we recognise the importance of handling personal information responsibly. We collect, use and store information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when delivering our coaching, leadership development, assessment and organisational consulting services.

1. The Information We Collect

The personal information we collect depends on the services we are providing.

Information may include:

  • name;

  • contact details;

  • employer and job title;

  • business unit or team;

  • manager details (where relevant);

  • scheduling and calendar information;

  • workshop attendance;

  • participant feedback;

  • coaching goals and development objectives;

  • psychometric assessment results

  • leadership capability information

  • development plans

  • information voluntarily disclosed during coaching or consulting engagements.

  • information you provide to us through surveys;

  • details of products and services we have provided to you and/or that you have enquired about, and our response to you;

  • your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;

  • information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;

  • additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and

  • any other personal information requested by us and/or provided by you or a third party.

We may collect these types of personal information directly from you or from third parties.

2. How We Collect Information

We collect personal information directly from individuals through:

  • coaching sessions

  • leadership development programs

  • psychometric assessments

  • interviews

  • workshops

  • online forms

  • surveys

  • email correspondence

  • Microsoft Teams meetings

  • our website

  • direct communication with participants.

We may also receive information from client organisations where they have engaged us to provide coaching, leadership development or organisational consulting services.

3. Disclosure of personal information to third parties

We may disclose personal information to:

  • third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;

  • our employees, contractors and/or related entities;

  • our existing or potential agents or business partners;

  • anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;

  • credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;

  • courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; [and]

  • third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia and

  • third parties to collect and process data, such as Google Analytics or other relevant businesses. This may include parties that store data outside of Australia. 

By providing us with personal information, you consent to the disclosure of your personal information to third parties who reside outside Australia and acknowledge that we are not required to ensure that those third parties comply with Australian privacy laws.

4. How We Use Personal Information

We use personal information to:

  • deliver coaching services

  • facilitate leadership development

  • administer psychometric assessments

  • prepare assessment reports

  • develop individual development plans

  • facilitate workshops

  • evaluate program effectiveness

  • communicate with participants

  • administer client engagements

  • comply with legal and professional obligations.

We do not sell personal information.

We do not use participant information for marketing purposes without consent.

5. How We Use Personal Information

We use personal information to:

  • deliver coaching services

  • facilitate leadership development

  • administer psychometric assessments

  • prepare assessment reports

  • develop individual development plans

  • facilitate workshops

  • evaluate program effectiveness

  • communicate with participants

  • administer client engagements

  • comply with legal and professional obligations.

We do not sell personal information.

We do not use participant information for marketing purposes without consent.

6. Coaching Confidentiality

Confidentiality is fundamental to the coaching relationship.

Information shared during coaching sessions is treated as confidential unless:

  • the participant provides consent to share information;

  • disclosure is required by law;

  • there is a serious risk of harm to the participant or others; or

  • disclosure is otherwise authorised under our contractual arrangements.

Where organisations sponsor coaching programs, reporting is generally limited to agreed progress updates and themes rather than confidential coaching discussions, unless otherwise agreed with the participant.

7. AI and Technology

Omio may use technology, including AI-assisted tools, to improve service delivery and administrative efficiency.

Examples may include:

  • document preparation

  • summarisation of meeting or workshop themes

  • learning resource development

  • research support

  • administrative automation.

AI is used to support our psychologists and consultants—it does not replace professional judgement, coaching relationships or psychological decision-making.

Where AI-enabled tools are proposed that may process participant information, Omio will undertake appropriate privacy and security due diligence and, where required, obtain client approval before implementation.

8. Storage and Security

Omio stores information using secure cloud-based business systems.

Our primary business systems operate within Microsoft 365, including:

  • SharePoint

  • OneDrive

  • Microsoft Teams

  • Exchange Online.

Our Microsoft 365 environment is hosted within Australian data centres.

Information is protected through measures including:

  • encryption in transit

  • encryption at rest

  • multi-factor authentication

  • role-based access controls

  • identity management

  • secure backup and recovery

  • managed IT services.

Access to client information is restricted to authorised personnel who require access to perform their role.

9. Third-Party Service Providers

We engage specialist providers to support the delivery of our services.

These may include:

  • psychometric assessment providers

  • managed IT service providers

  • cloud hosting providers

  • software providers

  • secure backup providers.

Some specialist providers may store or process information outside Australia.

Where this occurs, Omio undertakes reasonable due diligence regarding privacy, security and contractual protections before engaging those providers.

Where required by contract or client requirements, Omio will disclose the use of such providers and seek approval before participant information is uploaded.

10. Overseas Disclosure

While Omio's core business systems are hosted within Australia, some specialist assessment or coaching platforms used during client engagements may process or store information overseas.

Examples may include internationally recognised assessment providers or coaching platforms.

Where overseas disclosure occurs, Omio takes reasonable steps to ensure appropriate contractual, privacy and security safeguards are in place consistent with Australian privacy legislation.

11. Website Analytics and Cookies

Our website may use cookies and similar technologies to:

  • improve website performance;

  • understand visitor behaviour;

  • enhance user experience; and

  • measure website usage.

Analytics tools may include services such as Google Analytics and other website performance tools.

Users may disable cookies through their browser settings, although some website functionality may be affected.

12. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • deliver our services;

  • comply with contractual obligations;

  • meet legal requirements;

  • satisfy professional record-keeping obligations; and

  • resolve disputes where necessary.

Where information is no longer required, it is securely deleted or de-identified where practicable.

Retention periods may differ where required by law or by the policies of third-party assessment providers.

13. Access and Correction

Individuals may request access to the personal information we hold about them.

Individuals may also request correction of inaccurate, incomplete or out-of-date information.

Requests should be made using the contact details below.

14. Data Breach Response

Omio takes information security seriously.

If we become aware of an actual or suspected data breach involving personal information, we will:

  • investigate promptly;

  • contain the incident where possible;

  • assess the potential impact;

  • notify affected clients and individuals where appropriate;

  • comply with the Privacy Act 1988 (Cth), including the Notifiable Data Breaches Scheme where applicable; and

  • implement corrective actions to reduce future risk.

15. Privacy Governance

Protecting client confidentiality forms part of Omio's professional and organisational governance.

Our privacy practices are supported through:

  • confidentiality obligations applying to all staff and associates;

  • professional ethical obligations of registered psychologists;

  • secure technology environments;

  • managed IT services;

  • ongoing review of information security practices; and

  • staff awareness regarding privacy and confidentiality responsibilities

16. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.

The current version will always be available on our website.

For any questions or notices, please contact our Privacy Officer at:

Omio Consulting Pty Ltd, ACN 643 509 193   
Email: hello@omiogroup.com
Last update: 27 July 2026